Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maiwand Zzarifi

Maiwand Zzarifi

October 1, 2025

5  out of  5
rating by Maiwand Zzarifi
"Thanks Judy you are great. It was a pleasure reviewing my policies with you!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Judy made your policy review a pleasant experience. At State Farm, we strive to provide personalized and thorough insurance service, ensuring our clients feel confident and well-informed about their coverage. If you ever have questions or need assistance with your insurance policies, Judy and our team are always here to help. Thank you for choosing Shane Rogers' State Farm for your insurance needs!"
Profile photo of Ricardo Ayala

Ricardo Ayala

October 1, 2025

5  out of  5
rating by Ricardo Ayala
"Came in and had an amazing experience with Alicia! She knew her stuff and took the time to break things down for me. Will be recommending her to others for their insurance needs."
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear you had an amazing experience with Alicia. Her expertise and commitment to making insurance easy to understand truly set her and our whole team apart. Your recommendation means a lot to us and helps others in the community find the reliable support they need for their insurance needs. If you ever have questions or need further assistance with auto, home, or life insurance, please don’t hesitate to reach out. Thanks again for choosing us and trusting us with your insurance needs!"
Profile photo of Okechukwu Ogbunachara

Okechukwu Ogbunachara

September 23, 2025

5  out of  5
rating by Okechukwu Ogbunachara
"Great services for all your insurance Alba is great!"
We responded:
"Thank you so much for your positive review! We’re thrilled to hear that you had a great experience with Alba and that you’re satisfied with our insurance services. At Shane Rogers State Farm Agency, we are committed to providing excellent customer service and reliable insurance solutions for all your needs. If you’re looking for a knowledgeable and friendly insurance, we are here to help. Thank you for choosing us and for recommending our agency!"
Profile photo of Andrea Castaneda

Andrea Castaneda

September 15, 2025

5  out of  5
rating by Andrea Castaneda
"I had such a great experience working with Denise Fernandez! She was extremely helpful and patient in guiding me through my insurance options. After shopping around with other companies, I found myself coming back to her because of the excellent service and the wonderful prices that State Farm offers. Denise truly cares about her clients, and I appreciate how easy she made the entire process. I highly recommend her for anyone looking for reliable insurance support!"
We responded:
"Thank you so much for your fantastic 5-star review and for sharing your positive experience with Denisse!! We’re thrilled to hear that Denisse’s helpfulness, patience, and expertise stood out and made your insurance process easy and stress-free. At Shane Rogers’ State Farm, we take pride in offering not only competitive prices but also exceptional customer service. Your feedback not only means a lot to us but also helps others in our community find the reliable insurance support they’re looking for. Our entire team is dedicated to ensuring every customer receives personalized attention and the right coverage for their needs. Thank you for choosing us after shopping around, and for recommending Denisse to others! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help with your auto, home, or life insurance needs. Thanks again for trusting us with your insurance needs! "
Profile photo of Taymara Romero

Taymara Romero

September 10, 2025

5  out of  5
rating by Taymara Romero
"Recomendada 100%con la agente Alba cruz"
We responded:
"¡Muchas gracias por tu recomendación! Nos alegra saber que tu experiencia con la agente Alba fue excelente. Alba se esfuerza por brindar siempre la mejor atención y asesoría a sus clientes. Si necesitas ayuda adicional con tus seguros o tienes alguna pregunta, no dudes en contactarnos. ¡Gracias por confiar en nosotros y por recomendar a Alba al 100%!"
Profile photo of Akatsuki Legend

Akatsuki Legend

September 10, 2025

5  out of  5
rating by Akatsuki Legend
"I had an excellent experience working with Agent Alba Cruz] at State Farm. She is very professional, knowledgeable, and always takes the time to explain everything clearly. Whenever I had questions, she responded quickly and made sure I felt comfortable with my coverage options. It’s rare to find someone who truly cares about their clients, but Alba] goes above and beyond. I highly recommend her to anyone looking for reliable insurance and outstanding customer service"
We responded:
"Thank you so much for sharing your wonderful experience! We’re delighted to hear that Alba provided you with professional, knowledgeable, and attentive service. Taking the time to explain coverage options and responding quickly to your questions are just some of the ways Alba demonstrates her genuine care for all of our customers. Your recommendation means a lot to us, and we’re proud to have Alba on our team, ensuring you feel comfortable and confident in your insurance choices. If you ever need assistance or have further questions, don’t hesitate to reach out. Thank you for choosing Shane Rogers State Farm!"
Profile photo of JAIME DE JESUS CARDENAS ESTRADA

JAIME DE JESUS CARDENAS ESTRADA

September 10, 2025

5  out of  5
rating by JAIME DE JESUS CARDENAS ESTRADA
"Excelente servicio"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que recibiste un excelente servicio. En [Nombre de la Agencia], nos esforzamos por brindar atención personalizada y las mejores opciones de seguro para nuestros clientes. Si necesitas asistencia adicional o tienes alguna pregunta sobre tu póliza de auto, hogar o vida, no dudes en contactarnos. ¡Gracias por confiar en nosotros!"
Profile photo of Dehua Feng

Dehua Feng

August 22, 2025

5  out of  5
rating by Dehua Feng
"Super nice experience! Easy to follow, cheap price. It's the best choice for insurance to me so far!"
We responded:
"Thank you for the great review! We're glad you had a super nice experience and found our insurance process easy and affordable. At Shane Rogers State Farm in Houston, we specialize in helping customers save money and simplify their coverage by bundling home, auto, and other policies. Bundled insurance not only provides convenience—it often leads to significant savings. We're grateful for the opportunity to serve your insurance needs and are always here to help!"
Profile photo of Abel Herrera

Abel Herrera

August 22, 2025

5  out of  5
rating by Abel Herrera
"Muchas gracias, soy Abel, y tengo más de 30 años en este país. Siempre he tenido los seguro requerido por la ley. Hoy quiero darle las gracias a Miss Alba por su gran ayuda, estoy muy contento. En todo el tiempo que tengo comprando seguros cada renovación aumenta cuando menos + 15 por ciento en mis autos y hasta un +40 por ciento en mi casa. Está ves paso algo increíble fue un - 4 por ciento en mis seguros. Todos los días recomiendo a mi familia que manejan con mucha precaución pues quiero que regresen a casa con bien así nos cuidamos nosotros y también cuidamos a quien nos ayuda. Muchas gracias Alba y muchas gracias también a su equipo de State farm por cuidarnos y protejernos. Que Dios les bendiga a todos. Abel Herrera"
We responded:
"¡Muchas gracias, Abel, por compartir tu experiencia y por confiar en nosotros durante tantos años! Nos alegra saber que Miss Alba pudo ayudarte y que estás satisfecho con el servicio que recibiste. En State Farm, nos esforzamos por ofrecer las mejores opciones en seguros y cuidar a nuestros clientes como tú y tu familia. Nos llena de orgullo saber que esta vez pudiste ver una reducción en tus primas, lo cual es nuestro objetivo: protegerte y ayudarte a ahorrar. Tu recomendación a familiares y tu preocupación por su seguridad reflejan el verdadero valor de la protección y la prevención. Alba y todo nuestro equipo agradecen profundamente tus palabras y tu confianza. Seguiremos trabajando para ofrecerte el mejor servicio y las mejores tarifas posibles. ¡Que Dios te bendiga a ti y a tu familia, Abel! Gracias por elegirnos para cuidar de lo que más importa."
Profile photo of Susan Rickert

Susan Rickert

August 14, 2025

5  out of  5
rating by Susan Rickert
"Shane Rogers and staff are highly responsive, honest, customer service minded and professional. Those are valuable in today’s economy. Rates were very good."
We responded:
"Thank you so much, Susan, for your 5-star review and for sharing your positive experience with our State Farm Agency! We’re thrilled to hear that you found Shane and our team to be highly responsive, honest, customer service oriented, and professional. Providing excellent customer service, competitive insurance rates, and trustworthy guidance is our top priority. In today’s economy, it’s more important than ever to work with an insurance agency you can rely on, and we’re grateful you chose us for your insurance needs. Thank you again for your encouragement and very kind recommendation!"
Profile photo of Paulina Par

Paulina Par

August 13, 2025

5  out of  5
rating by Paulina Par
"Best experience I've had with an insurance agent, and in customer service in general. Shout out to Denisse who really patiently took care of me and answered my myriad of questions. Unlike other agents at other companies that would have to put me on hold every time I asked a question, Denisse could answer all of my questions knowledgeably and accurately without any hesitation. She really knows her stuff, and especially when dealing with such a stressful matter like car insurance, her cheerful spirit every time we spoke on the phone made everything a joy. She took good care of me from start to finish and got me the best deal out there, saving me so much. I appreciate your help Denisse, keep on doing what you do!"
We responded:
"Thank you so much for sharing your outstanding experience! We’re delighted to hear that Denisse provided you with exceptional service and made your car insurance process smooth, stress-free, and enjoyable. At Shane Rogers State Farm, we pride ourselves on delivering prompt, accurate answers and personalized support. Denisse’s cheerful attitude, expertise, and dedication to finding you the best deal truly embody our commitment to top-tier customer service. If you’re looking for an insurance agent who cares and can save you money while making the process easy, Denisse is the one to trust. Thank you for choosing State Farm for your insurance needs, and for recommending Denisse—we are always here to help!"
Profile photo of Justin Perry

Justin Perry

August 5, 2025

5  out of  5
rating by Justin Perry
"Alicia is great and very good at keeping in communication as well as adaptability."
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear that Alicia’s excellent communication skills and adaptability made your experience a positive one. At Shane Rogers State Farm, we are committed to providing personalized insurance service and keeping our customers informed every step of the way. If you’re looking for an insurance agency who truly cares and stays connected, Alicia and our Team are here to help. Thank you for choosing us and State Farm for your insurance needs!"
Profile photo of MOHAMMAD EKHLAS ANWARI

MOHAMMAD EKHLAS ANWARI

August 4, 2025

5  out of  5
rating by MOHAMMAD EKHLAS ANWARI
"5 Stars to Denise - Great service from start to finish! I 100 percent recommend her and her office!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that you received excellent service from Denisse and our State Farm office from start to finish. Providing top-notch customer service and reliable insurance solutions is our priority. Your recommendation means a lot to us, and we’re grateful you chose Denisse and our team for your insurance needs. If you’re looking for friendly, knowledgeable insurance agents who put customers first, we’re always here to help. Thank you for trusting Shane Rogers' State Farm with your insurance needs!"
Profile photo of lillian nguyen

lillian nguyen

July 30, 2025

5  out of  5
rating by lillian nguyen
"Alicia is a great agent. She answered all of my questions and communicated in a timely manner."
We responded:
"Thank you so much for your positive review! We’re delighted to hear that Alicia was able to answer all your questions and provide prompt, clear communication. At Shane Rogers State Farm Agency, we strive to deliver excellent customer service, and it’s wonderful to know that Alicia met your expectations. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us for your insurance needs!"
Profile photo of Yoandra Cruz

Yoandra Cruz

July 29, 2025

5  out of  5
rating by Yoandra Cruz
"I had a great experience with State Farm thanks to Alicia! She was incredibly helpful and patient. She took the time to explain everything clearly and made sure I understood my options. She made the whole process smooth and stress-free. I truly appreciate her professionalism and friendly attitude. If you ever need assistance at State Farm, ask for Alicia—she’s amazing!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Alicia provided you with such a positive experience at Shane Rogers State Farm Agency. Her helpfulness, patience, and commitment to making sure you understand all your options truly reflect our dedication to outstanding customer service. We’re glad Alicia made the insurance process smooth and stress-free for you, and we appreciate your recommendation. If you ever need further assistance or have any questions, don’t hesitate to reach out—Alicia and our entire team are always here to help! Thank you for choosing State Farm for your insurance needs."
Profile photo of Hashi雅

Hashi雅

July 26, 2025

5  out of  5
rating by Hashi雅
"I have had the insurance for a year. I am Japanese, so I am not good at English. Especially conversation on phone. When I have a question, I contact her by email. She always replies quickly. I have been able to receive good service from her. I am satisfied with this insurance."
We responded:
"Thank you so much for your 5-star review! We are delighted to hear that you have been satisfied with our insurance services over the past year. We understand that communicating in a new language can be challenging, and we’re glad that email communication has made things easier for you. Providing clear, prompt, and helpful support to all our customers—including those for whom English is not their first language—is very important to us. Thank you for choosing us for your insurance needs and for sharing your positive experience. If you ever need assistance, we are always here to help by email or in the way that’s most comfortable for you. Your satisfaction is our top priority!"
Profile photo of Shahpoor Shojja

Shahpoor Shojja

July 25, 2025

4  out of  5
rating by Shahpoor Shojja
"Alba was doing good and could find me a satisfactory rate for me and my wife."
We responded:
"Thank you for the great feedback! We're glad to hear that Alba was able to find a satisfactory insurance rate for you and your wife. At Shane Rogers State Farm in Houston, we’re committed to helping families find the right coverage at the right price. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Profile photo of MAJID NIYAZI

MAJID NIYAZI

July 21, 2025

5  out of  5
rating by MAJID NIYAZI
"Denise was amazing setting up my insurance policies! Everyone go to her! 5 star treatment!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Denise provided you with 5-star service while setting up your insurance policies. Your recommendation means a lot to us, and we’re grateful you chose us for your insurance needs. If you ever have any questions or need further assistance, Denise and our team are always here to help. Thanks again for your trust and support! "
Profile photo of Anissa Pena

Anissa Pena

July 20, 2025

5  out of  5
rating by Anissa Pena
"Alba Cruz has been amazing and gone above and beyond for me! I will be recommending them to everyone! Thank you for everything!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Alba has gone above and beyond to assist you. Providing exceptional customer service and personalized insurance solutions is our top priority at Shane Rogers' State Farm Agency. Your recommendation means a lot to us, and we’re grateful for your trust. If you ever need help with auto, home, or life insurance in the future, don’t hesitate to reach out. Thank you for choosing us and for sharing your positive experience!"
Profile photo of Paulette Chavez

Paulette Chavez

July 11, 2025

5  out of  5
rating by Paulette Chavez
"Alba Cruz was most helpful. Our long time insurance carrier left the Texas market and I was having difficulty finding new home, auto and umbrella insurance. I had about three weeks left to find something. Alba, working under this time pressure, found the insurance we needed and stayed on top of the underwriting process--even during her vacation time away from the office. I highly recommend this agency and Alba Cruz."
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Alba was able to help you secure home, auto, and umbrella insurance during such a critical time. Even while on vacation, Alba’s dedication and follow-through reflect the high standard of service we strive for at Shane Rogers State Farm in Houston. We understand how stressful it can be when a longtime insurance provider exits the Texas market, and we’re honored you chose our agency to step in. Thank you for your trust and recommendation—we’re here whenever you need us!"
Profile photo of George Adams

George Adams

July 10, 2025

5  out of  5
rating by George Adams
"My event looked like a comical insurance commercial, but it was not funny at all. Appreciate the professional demeanor of State Farm that helped me navigate this process. Also the time they spent helping me and actually had care and concern."
We responded:
"Thank you for sharing your experience! We’re sorry to hear about your situation—it may have felt like a scene from an insurance commercial, but we know it was very real and stressful. We're glad our team at Shane Rogers State Farm in Houston was able to support you with professionalism, care, and genuine concern. Helping our customers navigate tough moments is what we’re here for. We truly appreciate your trust and are always here when you need us."
Profile photo of Linda Hayes

Linda Hayes

July 10, 2025

5  out of  5
rating by Linda Hayes
"I've been with this location for many years, Shane Rogers joined this location last year, customer service is still great, both in person and on the phone. I needed them on a day that the office was closed, Shane just happened to be there and took care of my issue or concern by phone cheerfully. I highly recommend this office. After more than 20 years, I've never had a bad experience with this State Farm staff."
We responded:
"Thank you so much, Linda, for your kind words and continued trust over the years! We're honored to have customers like you who've been with this office for over two decades. I'm glad I was able to help even on a day the office was closed—it's always our goal to provide reliable, cheerful service whenever it's needed. At Shane Rogers State Farm in Houston, we’re committed to continuing the tradition of exceptional customer care both in person and over the phone. We truly appreciate your recommendation and loyalty! "
Profile photo of Jarby Castaño

Jarby Castaño

July 7, 2025

5  out of  5
rating by Jarby Castaño
"Muy buena atención. Dennise Fernández fue muy amable y pude conseguir un valor bajo en mi aseguranza"
We responded:
"Thank you for the great review! We’re so glad Dennise was able to assist you with kindness and help you secure a low insurance rate. At Shane Rogers State Farm in Houston, we pride ourselves on delivering excellent service and affordable auto insurance options. If you or anyone you know is looking for personalized, budget-friendly coverage, we’re here to help!"
Profile photo of Bill Castillo

Bill Castillo

July 3, 2025

5  out of  5
rating by Bill Castillo
"My premium with Geico had reached a ridiculous amount and I called State Farm to see what they could do for me. I spoke with Denise who was able to literally cut my premium by more than 50% with State Farm. I have the exact same coverage as I had with Geico. She was a joy to work with. She was professional yet friendly and very informative. She did this over the phone in what seemed like 15 - 20 minutes. I was so impressed and obviously over the moon, never expecting such good news. I'm very grateful for her and she is a wonderful agent for State Farm."
We responded:
"Thank you so much for sharing your fantastic experience! We’re thrilled to hear that Denisse was able to help you save over 50% on your premium and get you the most for your insurance dollar, while maintaining the same coverage you had before. At Shane Rogers State Farm Agency, our goal is to provide affordable, comprehensive insurance solutions and exceptional customer service. Denisse’s professionalism, friendliness, and efficiency are exactly what we strive for with every current and future customer. We’re so glad she could make the process quick and easy for you—right over the phone! If you have any questions or need assistance with your auto, home, or any other insurance needs, don’t hesitate to reach out. Thank you for choosing State Farm and for trusting us to protect what matters most to you!"
Profile photo of Emma Bratcher

Emma Bratcher

June 30, 2025

5  out of  5
rating by Emma Bratcher
"Valeria was"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"